Service Terms

Effective date: October 4, 2026

Summary

Local Presence is $299 per month with a $299 one time setup fee ($598 due at signup). Local Search is $499 per month with a $499 one time setup fee ($998 due at signup). Both plans carry a 90 day initial commitment (the first three monthly service periods), after which service continues month to month. You can cancel automatic renewal at any time by emailing support@flightdeckadvertising.com — no phone call or meeting required. The one time setup fee and monthly fees already charged are not refunded or prorated except where required by law.

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1. Parties and Acceptance

These Service Terms ("Terms") are an agreement between Flightdeck Advertising & Marketing, LLC ("Flightdeck," "we," "us") and the person or business enrolling in a Flightdeck Local Visibility plan ("Client," "you").

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You accept these Terms by completing checkout through our payment processor, Stripe, and affirmatively accepting the Terms at checkout. If you are enrolling on behalf of a business, you represent that you are authorized to bind that business to these Terms.

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Electronic acceptance, and the electronic records Flightdeck and Stripe keep of that acceptance, have the same effect as signed written records, to the extent permitted by law.

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2. Plans, Prices, and Billing

Flightdeck currently offers two Local Visibility plans:

• Local Presence – $299 per month, plus a one time setup fee of $299, for an initial payment of $598 at signup. Includes a focused 20 minute kickoff call after enrollment.
• Local Search – $499 per month, plus a one time setup fee of $499, for an initial payment of $998 at signup. Includes a 30 to 45 minute kickoff call after enrollment.

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The initial payment covers the first month of service and the one time setup fee, charged together at signup. The setup fee is charged only once and is not billed again on renewal. Recurring monthly billing begins approximately one month after enrollment and continues on that monthly cycle.

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By enrolling, you authorize Stripe to charge the payment method on file for the initial payment and for each subsequent recurring monthly charge until the subscription is cancelled under these Terms. Applicable sales, use, or similar taxes may be added to invoiced amounts where legally required. Flightdeck does not store your complete payment card number; Stripe processes and stores payment card data under its own security standards.

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3. The 90 Day Initial Commitment

Each plan carries a 90 day initial commitment, covering the first three monthly service periods. After that commitment, service continues month to month until cancelled.

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4. Automatic Renewal and Cancellation

Automatic renewal. After the initial payment, your plan renews automatically each month at the recurring monthly price shown above, billed to the payment method on file, until you cancel.

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You may cancel automatic renewal at any time. No phone call, kickoff meeting, sales conversation, questionnaire, or discretionary approval is required to submit a cancellation.

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To cancel, email Cancel Subscription — this opens a preformatted email to support@flightdeckadvertising.com.

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What happens when you cancel:

• If you cancel during the 90 day initial commitment, automatic renewal stops after the third committed monthly service period. Cancelling during the commitment does not eliminate the payment obligation for those three committed periods.
• If you cancel after the initial commitment, cancellation becomes effective at the end of the current paid billing period. Service continues through that effective cancellation date.
• No additional monthly renewal charge will occur after the effective cancellation date.
• Cancelling automatic renewal does not retroactively cancel completed work, charges already incurred, or the current paid period.

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5. Refunds

The one time setup fee becomes non-refundable once onboarding, account review, research, configuration, or setup work begins. Monthly fees become non-refundable once the applicable service period begins. Unused time is not prorated after cancellation.

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Flightdeck may, at its discretion, issue a credit or refund in a particular case without creating an obligation to do so in any other case. This section does not limit any refund right that cannot be waived under applicable law.

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6. Client Responsibilities

You agree to provide accurate business information, timely responses, approvals, access, and cooperation reasonably required for Flightdeck to deliver the service. You represent that you hold the necessary rights and permissions for any materials, accounts, names, logos, photographs, claims, or instructions you provide to Flightdeck.

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Client delays, missed kickoff meetings, unavailable credentials, or delayed approvals do not automatically pause billing or extend the 90 day initial commitment.

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You will not instruct Flightdeck to take any unlawful, deceptive, infringing, defamatory, discriminatory, or harmful action, and Flightdeck may refuse any instruction that violates law, a platform's policies, professional standards, or a third party's rights. You are responsible for the security of your own accounts and will promptly notify Flightdeck of any suspected unauthorized access.

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7. Services and Results

Deliverables for each plan are as described on the Local Visibility page at the time of enrollment. Flightdeck may make reasonable changes to how a service is delivered, provided those changes do not materially eliminate the core service you purchased. Work outside the described plan may require separate pricing and your written approval.

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Flightdeck does not guarantee specific search rankings, placement, traffic, leads, conversions, revenue, reviews, or platform approval. Results depend on factors outside Flightdeck's control, including competition, market conditions, third-party platforms, algorithm changes, and your own cooperation and the materials you provide.

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Flightdeck is not responsible for third-party platform outages, suspensions, policy changes, rejected edits, account restrictions, or algorithm changes, unless caused directly by Flightdeck's intentional misconduct or gross negligence.

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8. Intellectual Property

You retain ownership of materials you supply to Flightdeck. Once all applicable invoices are paid in full, you own the final custom deliverables created specifically for you, excluding any materials Flightdeck retains under this section and excluding third-party licensed material, which remains subject to its own license terms.

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Flightdeck retains ownership of its own pre-existing intellectual property, templates, systems, processes, methods, know-how, tools, reusable components, general concepts, and working files, whether or not used in your deliverables.

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Flightdeck may identify you as a client and display non-confidential, publicly released work it created for you in its portfolio and marketing, unless you submit a written opt-out request to support@flightdeckadvertising.com.

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9. Confidentiality and Access

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms. This does not apply to information that is public, was already known, was independently developed, was lawfully received from another source, or must be disclosed by law.

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Account credentials and other sensitive access information should be exchanged only through Flightdeck's designated secure process, not through ordinary website form fields or unsecured email when a secure alternative is available. Flightdeck may use qualified contractors and service providers, subject to confidentiality obligations consistent with this section.

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10. Nonpayment and Termination

Flightdeck may retry a failed payment and may suspend service if an invoice remains unpaid after reasonable notice and an opportunity to cure. Flightdeck may suspend or terminate service immediately for fraud, unlawful conduct, a security threat, abusive conduct, material breach, or instructions likely to harm Flightdeck or a third party.

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Termination does not eliminate payment obligations already incurred. Sections covering payment obligations, intellectual property, confidentiality, warranty disclaimers, limitation of liability, indemnification, and dispute resolution survive termination of these Terms.

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11. Warranties and Liability

Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. Flightdeck disclaims implied warranties to the extent legally permitted.

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To the extent permitted by law, neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost opportunities, or business interruption. Flightdeck's total liability arising from these Terms or the services is limited to the fees you actually paid for the applicable plan during the three months immediately before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be excluded, and do not limit liability for Flightdeck's fraud, willful misconduct, or gross negligence where the law requires that exception.

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You will defend and indemnify Flightdeck against third-party claims arising from materials or instructions you provide, your unlawful conduct, infringement, misleading claims you make, or your breach of these Terms. This indemnity does not cover claims caused by Flightdeck's own intentional misconduct.

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12. Additional Terms

Flightdeck is not liable for delays or failures caused by events reasonably outside its control (force majeure). Flightdeck may use subcontractors while remaining responsible for its obligations under these Terms.

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You may not assign these Terms without Flightdeck's written consent. Flightdeck may assign these Terms in connection with a merger, sale, restructuring, or transfer of substantially all relevant assets.

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A failure to enforce any provision of these Terms on one occasion is not a waiver of that provision going forward. If any provision is found unenforceable, the remaining provisions remain in full force. These Terms, the plan description presented at enrollment, your order confirmation, and the Privacy Policy make up the complete agreement between you and Flightdeck regarding the services.

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13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. The state and federal courts located in Orange County, California are the exclusive venue for any dispute, except where applicable law requires otherwise.

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Before filing a lawsuit, the parties agree to attempt in good faith to resolve any dispute informally for 30 days, except for a request for urgent injunctive relief, a collection action, or a claim approaching a legal deadline.

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14. Changes to These Terms

Flightdeck may update these Terms prospectively and will give clear advance notice of material changes. For a price change affecting an automatically renewing plan, Flightdeck will provide at least 30 days' advance notice and instructions for cancelling before the new price takes effect. Changes do not retroactively alter charges already incurred.

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15. Contact

Questions about these Terms, billing, or your subscription can be directed to support@flightdeckadvertising.com.

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